Terms and conditions

Provider

Miradouro Group Sp. z o.o., ul. Mysłowicka 35A/12, 40-486 Katowice, Poland. EU VAT PL9542905765, KRS 0001230700 (Sąd Rejonowy Katowice-Wschód w Katowicach, VIII Wydział Gospodarczy KRS), REGON 544367386, share capital 5 000,00 PLN. Contact: info@limpida.pt.

What’s included

4-stage filtration system with ultrafiltration membrane, 3-way tap, installation and travel within the service area. Price: €449 (promotional price €399 until 30 November 2026), VAT included for private customers. Businesses pay VAT on top.

Non-standard work (for example replacing damaged valves or drilling the countertop for a separate tap) is quoted and agreed before it is done.

Booking and payment

We agree the date on WhatsApp after seeing your photos. You pay on installation day, once the system has been tested. We issue an invoice.

Right of withdrawal (14 days)

If you are a consumer, you may withdraw from the purchase of the equipment within 14 days of installation without giving a reason, by telling us in writing (for example by email or WhatsApp). We refund the price of the equipment within 14 days.

By sending your request you expressly ask for the installation to take place before the withdrawal period ends and acknowledge that, once carried out, the installation service is not refundable.

The cost of removing and collecting the equipment is borne by the customer. We may deduct any loss in value caused by use beyond what is needed to check how it works, including used filters.

Model notice: “I hereby withdraw from the contract for the purchase of the Límpida filtration system installed on [date], request no. [number]. Name, address, date.”

Warranty

The equipment carries a 3-year warranty under Portuguese Decree-Law 84/2021. Filter cartridges are consumables with a limited lifespan and normal wear is not covered. The warranty does not cover damage from misuse, changes made by third parties or filters left unchanged.

Maintenance

We recommend changing the pre-filters every 6 months and the membrane every 12 to 18 months. Filters left unchanged can reduce flow and water quality.

Disputes

In case of a dispute, consumers can turn to an alternative consumer dispute resolution body. More information at www.consumidor.gov.pt.